333bet Privacy Policy

2.1 Information Provided Directly

When you create an account or contact us, the following information is collected from you:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket or Upay account details or bank account details
• Username and password

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and geographic location (at country and division level)
• Browser type, version and operating system
• Pages visited, session duration and click data
• Referral source (where you came from before reaching our site)
• Device type and model

2.3 Transaction Information

A complete transaction history of your deposits, withdrawals and betting activity is stored. This includes:

• Deposit and withdrawal amounts and times
• Preferred payment method
• Bonus claims and wagering details
• Game play history and betting patterns

3.1 Account Management and Identity Verification

The information you provide is essential for confirming your identity, keeping your account secure and preventing fraudulent activity. This verification process helps protect your funds, particularly during financial transactions.

3.2 Service Improvement

By analysing how you use our platform, we improve our website and gaming experience. We review which games, payment methods and features are used most to build a better service for you.

3.3 Communication and Support

We use your mobile number and email address for account-related notifications, transaction confirmations, bonus updates and any support requests.

3.4 Responsible Gaming

By monitoring your betting and playing patterns, we can identify potentially problematic gaming behaviour and provide assistance when needed. More details are available in our Responsible Gaming guidelines.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — such as maintaining your login session, remembering language preferences and ensuring security. If these cookies are disabled, the website will not work properly.

4.2 Analytical Cookies

These cookies tell us how users are using the site — which pages are viewed most, where most time is spent and where errors occur. This information is used to improve the site.

4.3 Cookie Control

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the site.

5.1 Payment Processors

Necessary transaction information is shared with the relevant financial service providers to process bKash, Nagad, Rocket, Upay and bank transfer payments. This information is used solely to complete the transaction.

5.2 Game Providers

Only the minimum information required for technical connectivity is shared with our game partners, including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. They cannot use this information to identify you separately.

5.3 Legal Obligations

Specific information may be provided when legally required, based on a court order or a lawful request from a competent authority. In such cases, we provide only as much information as is necessary to meet the legal requirement.

5.4 Corporate Changes

User information may be transferred in the event of a business merger, acquisition or asset sale. In that case, the terms of this Privacy Policy will continue to apply and you will be notified in advance.

6.1 While Your Account Is Active

Your information will be stored in our systems for as long as your account remains active. This includes identity information, transaction history and communication records.

6.2 After Account Closure

Even after your account is closed, financial records and transaction history may be retained for a specified period based on legal requirements. This period is determined in accordance with applicable laws and regulations.

6.3 Data Deletion Requests

You can contact our support team to request deletion of information that is not subject to legal obligations. However, some information may not be possible to delete for legal reasons, and we will inform you of the reason in such cases.

7.1 Right to Access

You can log in to your account at any time to view the information stored about you. Contact our support team for additional information.

7.2 Right to Correction

You have the right to correct any inaccurate or outdated information in your profile. You can update information through account settings or via our live chat.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, offers or updates, you can turn them off at any time. Go to account settings to change your notification preferences, or let our support team know.

7.4 Right to Close Your Account

You can permanently close your 333bet account at any time. For more details on the account closure process, visit our FAQ page.

8.1 Encryption Technology

All data sent to and received from the website is protected with SSL (Secure Sockets Layer) encryption. This means no third party can read or alter your information in transit.

8.2 Access Control

Only authorised staff can access your information for specific purposes. Every access event is logged and reviewed regularly.

8.3 Security Testing

Our systems undergo regular security testing. Any vulnerability identified is corrected immediately to keep your information secure at all times.

10.1 Notification of Changes

If any important changes are made to the Privacy Policy, you will be notified at your registered mobile number or email address. The date on which the updated policy takes effect will always be noted at the top of this page under the "Last Updated" section.

10.2 Use After Changes

If you continue to use our services after the updated policy is published, it will be assumed that you have accepted the new policy. If you do not agree with the changes, you have the right to close your account.

Contact Methods

•   Live Chat: Find the live chat button in the bottom-right corner of any page on the site — speak directly with our team.
•   Email: [email protected]